Vacant job

Do you want to combine technical curiosity, service mindset, and customer focus in a varied role? Legalsense is now looking for a support consultant to join its growing team in Sweden, a unique opportunity to become a key person in the company's continued growth journey in the Nordic market. This is a direct recruitment with a start as soon as possible.

About the company:

Legalsense is a leading provider of web-based case and time tracking software (SaaS) for law firms and legal professionals. The company is headquartered in Utrecht, Netherlands, and is well-established in the European market.

Today, Legalsense has approximately 30 customers in the Nordics and is growing rapidly. The team consists of around 25 employees with strong technical expertise and a shared commitment to making customers' work easier and more efficient. The culture is characterized by collaboration, trust, and openness, with regular digital check-ins, weekly team meetings, and annual gatherings in the Netherlands.

About the role:

As a support consultant at Legalsense, you will be the second employee in the Swedish team, making you an important part of the company's establishment in the Nordics. The role involves close collaboration with the colleague in Sweden and the experienced support team in the Netherlands.

The position includes both technical support, customer contact, and implementation, providing an opportunity to influence how the work is shaped moving forward. The person taking on the role will work broadly – from supporting existing customers with support to implementing Legalsense at new law firms and conducting training, both digitally and on-site.

As the company grows, the role can develop towards more project management and customer development, with greater responsibility in customer dialogues, improvement work, and Nordic initiatives.

Examples of tasks:

• Manage support cases according to SLA via email, phone, and ticket portal
• Contribute to strong customer relationships and a smooth user experience
• Identify improvements and maintain the knowledge base
• Conduct training and demos for new and existing customers
• Participate in the implementation of Legalsense at new law firms
• Document solutions and help simplify the customer's everyday life

About you:

Legalsense is looking for a service-minded, curious, and solution-oriented person who thrives in a role with a lot of customer contact. The ideal candidate is technically inclined, communicative, and self-driven – with the ability to quickly understand the customer's needs and translate them into practical solutions.

You do not need to be an expert in systems beforehand – the important thing is a technical basic understanding, a genuine commitment, and the willingness to learn. Experience from support, IT, law firms, or technical troubleshooting is an advantage.

Personal qualities:

• Curious, responsible, and structured
• Proactive and thrives in a fast-paced environment
• Service-oriented and relationship-building
• Communicative in both Swedish and English
• Technically interested and solution-oriented
• Experience with SQL and HTML is a plus, but not a requirement.
• Languages: Swedish (fluent), English (professional)

Interested?

If you are ready to take on the challenge and believe that this position suits your profile, we would love to hear from you. Apply today, as we review applications continuously and the position may be filled before the application deadline. CV should be in English.